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Frequently Asked Questions
General FAQs
You may return your order for a refund or replacement to Studio Lapiz within 60 days. Please use the contact form or email us at friends@elstudiolapiz.com
We highly recommend saving the receipt/email or tracking details verifying the return of your goods. If you have a problem or discrepancy (including shortages, damages, etc.) with an order contact us within 72 hours of receiving goods.
Please note we are not able to accommodate any style, color or size swap or exchange requests via a replacement order.
Items that are final sale items are not eligible for return.
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